Legal
Privacy notice
Last updated 17 October 2026
This notice explains how Solution Vault Limited ("we", "us") uses personal information when you visit this website, take the Self-Check, contact us, book a call or buy a template. We are the controller of that information.
What we collect and why
| What | Why | Lawful basis | How long |
|---|---|---|---|
| Name, email, organisation type and Self-Check scores, if you ask for your result by email | To send your result | Contract (doing what you asked) | 12 months, then deleted |
| The same details, if you tick the follow-up box | To send up to four follow-up emails with practical tips and our services | Consent, which you can withdraw at any time | Until you unsubscribe |
| Name, email, organisation, phone (optional) and your message, from the contact form | To reply to your enquiry | Legitimate interests (responding to you) | 2 years from last contact |
| Booking details, when you book a call | To arrange and hold the call | Contract, or steps before one | 2 years from last contact |
| Purchase details (name, email, what you bought) | To deliver your download and keep accounting records | Contract and legal obligation | 6 years, as tax law requires |
| Client work information | To deliver services you have engaged us for | Contract | As set out in our engagement letter |
The Self-Check runs in your browser. Your answers are not sent to us unless you ask for your result by email or send it with an enquiry.
Who we share it with
We use a small number of service providers who process information for us under contract. We never sell personal information or share it for anyone else's marketing.
- Cloudflare: website hosting, security and form handling
- Brevo: sending your result and any follow-up emails you ask for
- Cal.com: booking calls
- Stripe: taking payment for templates and services. We never see your card details.
- Umami: privacy-friendly, cookie-free visit statistics. It does not collect personal information or track you across sites.
- Hostinger: our email
Some providers may process data outside the UK. Where they do, they rely on UK adequacy regulations or the UK International Data Transfer Addendum.
How we use AI
We use AI tools to help organise findings, draft documents and build tools. Client information is anonymised before it goes into an AI tool wherever possible, we only use tools whose terms say they do not train on our inputs, and a person checks every output before it is shared. We do not use AI to make decisions about individuals.
Your rights
You can ask to see, correct or delete the personal information we hold about you, ask us to restrict or stop using it, object to how we use it, or ask for a copy to take elsewhere. You can withdraw consent to marketing at any time by using the unsubscribe link in any email or by emailing ifedayo@solutionvaultlimited.com. We will reply within one month.
If you are unhappy with how we have handled your information, please tell us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Cookies
This website does not set cookies for tracking or advertising. See our cookie notice.
Changes
We will update this notice when how we use information changes, and change the date at the top.
Solution Vault Limited
Registered in England and Wales. Company number 15881789.
Registered office: Flat 97 Cornwell House, 23 Ron Leighton Way, London E6 1FB.